Refund Policy

We're committed to your satisfaction and want to make our refund process clear and straightforward. Here's everything you need to know about requesting refunds for parionexiva courses and services.

Eligibility Criteria

Refunds are available under specific circumstances that we've outlined to be fair to both students and instructors. You may request a refund if:

Course-Related Refunds: Within 14 days of enrollment, if you've completed less than 20% of the course material. This gives you enough time to explore the content while ensuring instructors are compensated for engaged students.

Technical Issues: If persistent technical problems prevent you from accessing course content, and our support team can't resolve the issue within 72 hours of your first report.

Duplicate Purchases: Accidental multiple purchases of the same course will be refunded immediately once verified in our system.

Event Cancellations: Full refunds are provided if parionexiva cancels a scheduled event, webinar, or workshop. If you can't attend due to personal circumstances, refunds depend on timing – see our timeline section below.

How to Request a Refund

Submit Your Request

Email info@parionexiva.com with "Refund Request" in the subject line. Include your full name, course name, purchase date, and reason for the refund request.

Verification Process

Our team reviews your enrollment details, course progress, and purchase information. This typically takes 2-3 business days, and we'll email you with any questions.

Decision Notification

You'll receive an email with our decision within 5 business days. If approved, we'll provide processing timeline details and next steps.

Processing & Payment

Approved refunds are processed within 7-10 business days. Credit card refunds appear within 3-5 days, while PayPal transfers typically take 1-2 days.

Refund Timelines

Different types of purchases have varying refund windows. Here's what applies to each situation based on when you make your request.

Days

Standard course refund window. Must have completed less than 20% of materials and provide valid reason.

Hours

Event cancellation window for full refund. After this period, 50% refund available until 7 days before event.

7-10

Business Days

Processing time for approved refunds. Payment method affects final transfer timing to your account.

Need Help with Your Refund?

Our student support team is here to help if you have questions about the refund process or need assistance with your request. Don't hesitate to reach out – we want to make this as smooth as possible.

Email Support

info@parionexiva.com
Response within 24 hours

Phone Support

+61418295255
Mon-Fri 9AM-5PM AEST

Mailing Address

58-76 Chandler St
Garbutt QLD 4814
Australia